Career Summary
Motivated professional transitioning from a strong customer-focused background (hospitality) into cloud and security engineering. With hands on experience in web development, Microsoft 365 administration, service desk support, cloud technologies and continuous learning through projects such as the Cloud Resume Challenge (AWS), I bring a blend of technical capability, determination and user-centric problem solving to every challenge. I am an exceptional communicator and have a genuine enthusiasm for cloud architecture, automation and secure system design.
Core Skills
Cloud & DevOps
- AWS (S3, Lambda, API Gateway, DynamoDB, IAM, CloudFront)
- Infrastructure-as-code fundamentals (Cloud Formation)
- Version Control with Git (Github)
- CI/CD pipeline concepts
IT Support & Systems
- Microsoft 365 administration
- Identity & access management
- Basic networking (DNS, routing, firewalls)
- Hardware/software troubleshooting
- Backup and recovery
Cyber Security
- Understanding of the CIA triad and security principles
- Secure authentication and access controls
- SIEM and log analysis fundamentals
- Vulnerability management fundamentals
Software & Development
- Python (including API interaction with Flask, automation, and AWS Lambda)
- HTML/CSS, Javascript (React for frontend, Express & Mongoose for backend)
- Both SQL (PostgreSQL) and NoSQL (MongoDB) fundamentals
Professional Strengths
- Exceptional communication and strong stakeholder engagement
- Skilled at breaking down technical concepts for non-technical users
- Leadership and mentoring experience from prior management roles
- Calm, solutions-focused approach under pressure
IT Experience
Service Desk Analyst - Caring Lotus (2024 - 2025)
- Delivered technical support for cloud, software and hardware
- M365 administration, including onboarding and access controls
- Supported incident response, backup processes and basic security tasks
- Improved workflows using prooject management software
- Providing clear and supportive tech guidance for staff
Intern - Interlate (2023)
- Contributed to the backend development of the CarbonData project using Python and SQL
- Participated in Agile workflow and collaborated with people from different technical backgrounds (engineers metallurgists)
- Assisted in testing, debugging, and quality assurance of automation workflows
- Gained practical experience with large-scale data systems and production environments
Cloud Resume Challenge (AWS)
- Built and deployed a serverless, API-driven website using core AWS services (S3, CloudFront, API Gateway, Lambda, DynamoDB)
- Implemented a DynamoDB-based visitor counter updated by serverless functions (Lambda)
- Hosted the front-end in object storage (S3) with a global CDN (CloudFront)
- Managed source control and CI/CD automation through GitHub (Actions)
- Deepened understanding of identity management (IAM), networking (VPC), and event-driven architecture (AWS Lambda + API Gateway)
Additional Experience
With over two decades of experience in hospitality, I have developed exceptional communication skills and a consistently high standard of customer service. I have held multiple management and senior leadership roles, and pride myself on my inclusive approach, strong conflict-resolution abilities, and proven capacity to lead and collaborate with teams to achieve outstanding results.
Education
- Cert IV in Cyber Security (In progress)
- Diploma of IT (2023) - following the completion of a web development bootcamp
Volunteering
- Cook - Asylum Seeker Resource Centre (2021-2024)
Referees
Justine Daly
- (Former) Caring Lotus
- General Manager
- +61 414 072 344
Mia Smith
- (Former) Caring Lotus
- General Manager
- +61 419 962 257
Darius Okle
- Interlate
- Senior Metallurgist/Project Leader
- +61 478 744 451
Alan Carter
- Interlate
- System Architect
- +61 419 034 553
Further references available upon request