Career Summary
Early career infrastructure and IT professional transitioning into cloud technology and data centre operations,
supported by over 20 years of experience in high-availability hospitality environments
where safety, uptime, and incident response were critical. Backed by a Diploma of IT,
current studies in cyber security, and AWS Certified Cloud Practitioner accreditation, I am
seeking an entry level role to develop strong, hands-on
proficiency in operating, maintaining, and supporting data centre infrastructure. I am
motivated to build deep operational expertise, take ownership of systems and incidents,
and contribute to the reliable day-to-day operation of cloud and data centre environments.
Core Skills
Cloud & DevOps
- AWS (S3, Lambda, API Gateway, DynamoDB, IAM, CloudFront)
- Infrastructure-as-code: Cloud Formation (used to deploy serverless stack)
- Version Control with Git (Github)
- CI/CD pipeline concepts
IT Support & Systems
- Microsoft 365 administration
- Identity & access management
- Basic networking (DNS, routing, firewalls)
- Hardware/software troubleshooting
- Backup and recovery
Cyber Security
- Understanding of the CIA triad and security principles
- Secure authentication and access controls
- SIEM and log analysis fundamentals
- Vulnerability management fundamentals
Software & Development
- Python (including API interaction with Flask, automation, and AWS Lambda)
- HTML/CSS, Javascript (React for frontend, Express & Mongoose for backend)
- Both SQL (PostgreSQL) and NoSQL (MongoDB) fundamentals
Professional Strengths
- Exceptional communication and strong stakeholder engagement
- Skilled at breaking down technical concepts for non-technical users
- Leadership and mentoring experience from prior management roles
- Calm, solutions-focused approach under pressure
IT Experience
Service Desk Analyst - Caring Lotus (2024 - 2025)
- Delivered technical support for cloud, software and hardware
- M365 administration, including onboarding and access controls
- Supported incident response, backup processes and basic security tasks
- Improved workflows using prooject management software
- Providing clear and supportive tech guidance for staff
Intern - Interlate (2023)
- Contributed to the backend development of the CarbonData project using Python and SQL
- Participated in Agile workflow and collaborated with people from different technical backgrounds (engineers metallurgists)
- Assisted in testing, debugging, and quality assurance of automation workflows
- Gained practical experience with large-scale data systems and production environments
Cloud Resume Challenge (AWS)
- Built and deployed a serverless, API-driven website using core AWS services (S3, CloudFront, API Gateway, Lambda, DynamoDB)
- Implemented a DynamoDB-based visitor counter updated by serverless functions (Lambda)
- Hosted the front-end in object storage (S3) with a global CDN (CloudFront)
- Managed source control and CI/CD automation through GitHub (Actions)
- Deepened understanding of identity management (IAM), networking (VPC), and event-driven architecture (AWS Lambda + API Gateway)
Additional Experience
With over two decades of experience in hospitality, I have developed exceptional communication skills and a consistently high standard of customer service. I have held multiple management and senior leadership roles, and pride myself on my inclusive approach, strong conflict-resolution abilities, and proven capacity to lead and collaborate with teams to achieve outstanding results.
Education
- Cert IV in Cyber Security (In progress)
- AWS Certified Cloud Practitioner - Issued: 2025
- Diploma of IT (2023) - following the completion of a web development bootcamp
Volunteering
- Cook - Asylum Seeker Resource Centre (2021-2024)
Referees
References available upon request
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